QUESTIONS & ANSWERS
Merchandise orders under 120 lbs. (54.43 kg) typically are shipped via UPS or USPS. Orders over 120 lbs. are shipped via Truck Freight.
Shipping rates are calculated at the checkout. When we ship your goods, we will send you an e-mail with the shipment tracking number, the name of the shipping company, and, if it shipped by truck freight, how many pieces and pallets the shipment consisted of. (If you are expecting a shipment from us, CHECK YOUR JUNK / SPAM FOLDER for our shipping notification e-mail!! Sometimes they end up there…)
Find more in our Shipping Policy.
We would love to have you out to our shop to pick up your order if you want to make the trip! We spend an average of a couple hours with each customer who picks up their equipment here, familiarizing the new owner with the machine while we ‘play’ in the dirt or in the field (weather permitting!). Be sure to call well in advance if you plan on picking your equipment up…it takes awhile to set up & prep the equipment the properly, and we want to have it ready when you get here.
NOTE: During our “peak season” (Feb 1 to June 30), pickups are available for WEDNESDAYS 10am to 5pm, (and possibly Saturdays from 10am to 1pm, if our schedule allows)…again, call well in advance to get scheduled in.
Learn more: Shipping Policy; Contact
We are so sure you will love your new FruitCat products that we offer a 15 day satisfaction guarantee upon delivery.
Link to our Return Policy.